Privacy Policy

Last updated: November 2024

1. Introduction

Prime Care Access ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

Personal Information

We may collect personal information including:

• Name, address, and contact details
• NDIS participant information
• Health and medical information (with consent)
• Referral and service request details

How We Collect Information

• Directly from you when you contact us or use our services
• Through our website forms and communications
• From NDIS referrals and related parties

3. How We Use Your Information

We use your personal information to:

• Provide NDIS disability support services
• Process referrals and service requests
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our services and website

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with:

• NDIS and related government agencies
• Healthcare providers involved in your care
• Legal and regulatory authorities when required
• Service providers who assist our operations (under strict confidentiality)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data storage and transmission
• Access controls and authentication
• Regular security assessments
• Staff training on privacy and data protection

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for processing
• Lodge a complaint with the Privacy Commissioner

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: